This Company terminated my policy without notifying me. I only happened to stumble across this vital info.upon inquiring about renewal. My jaw dropped when I realised I hadn't been insured for a whole year. Worried, I asked for proof that they had contacted me to which they said they couldnt send me proof of anything. It was clear from the start they werent listening to what I had to say or believe anything I had said. One of your so called advisors, Gail gave me the impression that she was annoyed and that I was making her talk in circles. Even though this problem wasnt mine but yours in the making and made to be mine. There Managers are always in "Meetings" and never available to help. I called up 3/4 times hoping to speak to a more helpful advisor but that didnt happen. They left me feeling absolutely helpless and shocked and messed up for my renewal. At one point Gail said she didnt think I was even insured with their company, as my car showed up as being insured for this whole year. I was forced to call up the Brokers to confirm it was indeed Ladybird. I am so angry with the way this situation has been treated. There has been no empathy, they would not apologise or admit to any fault or errors. Thankfully I am now insured with a wonderful company who understood the situation. I would never recommend this company. My advice to future clients would be to STAY AWAY FROM LADYBIRD INSURANCE.