Wouldn't even give them 1 star! Wish I had read some of the reviews before taking out the policy. I took a policy out from ladybird insurance on behalf of my 19 year old daughter after looking through comparison sites. It was not until after paying the deposit of £144 I realised my mistake. I was asked to upload 5 documents. Unfortunately I do not have much computer knowledge and was unable to do this without assistance. After 2 weeks I received a further e-mail asking me to upload further documentation. Unfortunately I was unable to do this and had no means of help as my daughter was on holiday. I called up and was told I would receive an email to assist me with the uploading. I was informed that if the documents were not sent they would cancel the policy. At that point I claimed I was unable to carry out the requests and would be better cancelling the policy. I was then informed that I couldn't cancel it on behalf of my daughter. It was accepted that Ladybird would be cancelling the policy on their own accord as I could not provide them with the documents. I later received a bill from Ladybird claiming I was due them a further £102 for administration costs. I fail to see how a company can charge so much money for administration costs when they expect the work to be done for them by the customer. At no time prior to paying the deposit was I informed that I would have to carry out the work they required. It is assumed that nowadays everyone has a computer and should know how to use them. I went with this company as it was lower in price than her previous insurance company. I have since returned to Admiral insurance where I had no issues whatsoever. I have learnt a lesson. It doesn't always pay to go with a cheaper company. What I thought I was going to save has cost me much more. I am absolutely disgusted with this company.