Always took ages to answer the phone 8-15mins and I had to pay for the call (i.e. not a free line!) Twice failed to call me back when promised! Did not respond to emails. I consider they what not clear about transfering the insurance to another classic when I wanted to change to a different car inspite of me querying this at the last renewal. Flatly refused to transfer my new classic onto the current insurance, resulting in cancellation which ended costing me over £100 for one months insurance! Totally un-professional. My advice is don't use them, go to Performance Direct (brilliant)