Subsequent to my last review, I received an email from Lancaster advising me that they required copies of my driving license. I called them on Saturday morning twice to obtain clarification and could not get through. Finally I got through on Saturday afternoon and was told that they do not require copies of my driving license after all. This was done orally over the phone so I have no proof of what I've been told. An email arrived from them this morning addressed to 'Dear Sirs' and states:- 'it appears you have spoken to one of our agents who managed to resolve your query. Should you require any further assistance please do not hesitate to contact us'. You would have thought that they would have taken the trouble to state in writing that they do not actually require copies of my driving license. So, of course, I'm wondering whether I might receive another re-instating their need for the copy license. I will keep you all posted. Once again I say keep well clear of this company.