We have been with Lancaster for around 3 weeks and can only endorse everything other reviewers have stated with regard appalling overall service. Absolutely abysmal service and it would be an improvement if the staff had one brain cell put together. My wife is again at this moment on to Lancaster trying to sort out yet another problem regarding our full no claims, they are now saying they did not receive the confirmation papers etc etc despite our having a name from another person who actually confirmed that she had received it days ago! Quite frankly hearing my wife's conversation I do not think they even know what a no claims entitlement is or even their own address. My wife has had to repeat on numerous occasions what actual address they have their end and where the papers were sent..what an absolute shower. 4X4 SPECIALISTS...WHAT AN ABSOLUTE JOKE, BACK THROUGH OUR BROKER NEXT TIME AND SOD GO COMPARE! AVOID THESE PEOPLE UNLESS YOU HAVE EXCEPTIONAL PATIENCE AND VERY GOOD NERVES..GEMMA WOULD CERTAINLY PUT YOU IN AN EARLY GRAVE!!