Absolutely pathetic I insured a motorhome, when the renewal came round I decided to sell, the new buyer brought the motorhome and insured through Lancaster Insurance. I called to make it clear that I would not need to renew but they did anyway even with a second policy with them, now they are threatening to debt collectors EVEN when the Ombudsman has said we should not pay. You can get the sales number but customer services NEVER answer or call back when they promise. The result is I would like to pay the amount and then get it recovered, but they won't answer the phone and I will probably get a negative mark on my credit history. ***DO NOT USE THEY ARE THIEVES AND LIARS***