Vent here about Lancaster if you wish, but taking real action against the bandits is better. Start by sending your complaints to the Legal Ombudsman - a body set up to examine shoddy standards by lawyers and the legal profession. Our target here is company secretary Chris Payne at Lancaster's parent company. Payne's conduct in his senior role will be of great interest to the Law Society who take a dim view of members bringing their industry into disrepute. Don't sit on your grievances. Here's the very simple form to begin the fight. http://www.legalombudsman.org.uk/?portfolio=complaint-form-claims-management-companies Please do keep Lancaster in the spotlight with your social media posts. Coming soon, pictures of the complicit men and women who are running Lancaster and fleecing clients.