Called with simple query for my Dad who has Parkinson's and cannot speak or write asking L&G to post details of his pension to him. I have LPOA and they made me send a copy of it to them before they would write to their own client confirming his policy details. They then insisted I send the original LPOA document which is in my dad's solicitors safe before they would send simple details TO HIM ABOUT HIS OWN POLICY. Obstructive and rude and extremely sarcastic south african man answered when I tried to follow this up two months later and he kept me on hold for ages when I asked to speak to a manager then said nobody available. My dad is very distressed as feels helpless enough so for L&G to refuse to communicate directly with him through post is just cruel and illegal. I am reporting them to the FCA.