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Anonymous
Sir, Madam, I logged in a complaint on 19/08/20 I received an acknowledgement from Legal and General that my complaint was “being processed” on 26/08/20 I asked for update on 09/09/20 I received another acknowledgement from Legal and General that my complaint was “being processed” on 15/09/20 I asked again for an update on 14/10/20 I asked again for an update on 07/11/20 I asked again for an update on 25/11/20 I asked again for an update on 09/01/21 I received on 12/01/21 a blunt email, automatically generated from Legal and General, asking me to create an account and read my message… Subject: BESECURE. FW: Your Complaint with Legal & General I discovered on the 12/01/21, that I have an email from Legal and General dated 08/10/20. I never got a notification and I never created an account or been asked to create an account or been told that if I don’t have an account I cannot receive email from Legal and General. The automatic renewal of our insurance contract costed us 20% more than the first year. It was not mentioned in any notification we received. There was no visibility on this huge increase. Then it proved impossible to talked to someone and get a reply as to how this could happen without warning us. Your customer services department is really the worst I ever saw. Now, I request you to stop the automatic renewal of our contract, because obviously, we will not continue with Legal and General. And I want a reply to my email, not your hidden own mailbox created by Legal and General. Sincerely gutted and disappointed. Kind regards
3 years ago
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