I have recently turned 55 in March, i have been trying to access my pension pot, i have completed all the relevant paperwork they sent me (TWICE), they have not replied except an auto generated email, i have just spent 45 minutes on the telephone, only to be told there is a glitch in the computer system and to ring back in a week or two then they will be in a better position to process my pension claim, i would like to know my pension pot decreases in the time during their glitch will they indeed compensate me for the loss, sadly i fear not. If anyone out there knows what antiquated computer system they are using that takes weeks to resolve i would like to know, thank you for taking time to read and i will return to this site and let you know how long it takes them to resolve their issues and in turn pay out my pension pot. thank you, a very upset and irate customer of over 30 yrs.