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Vera Banahene
This company is the worst company ever! I have taken out asalaey protection with them. I have been off sick due to severe morning sickness, dehydration as a results of pregnancy . I contacted them and completed all paper work in the first month. It’s now 7months and I haven’t been paid. I pay more thann60£ a month. They are extremely incompetent and unhelpful. They try to ask for information that are just too irrelevant. After they are given the information they come out with one thing or the other. Then the person dealing with your claim is off sick and then your case is left for weeks and weeks unattended. The funny thing is they try and deny they have recieved information even when u know it was sent, I have to challenge them severally before some accepts responsibility. My medical notes were sent 2months to them without anyone realising it was recieved. They then denied and I had to go back and for with them for weeks. Then they came up with something else. I will never recommend this company for any form of insurance. They are a pain, incompetent and very very very unhelpful. It’s now 7months and they still haven’t paid my policy out. I now have to borrow to cover mortgage and even help care for my children. Legal and general are a waste. I am taking them on with the ombudsman, beginning the process tomorrow. For your sanity in difficult time and situations don’t take out any policy with these guys (L&G).
2 years ago
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Legal & General has a 1.7 average rating from 592 reviews

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