Caled today to find out about my claim and been told by female agent WHY IM CALLING ALL THE TIME WE WILL CALL U WHEN UPDATE IS READY. But the fact that after reporting a lost items to them (legal&general) i had been thrown all over as they didnt want to do their job. They told me to call network provider 3 times, which ive already done, they told me to call apple, then to call currys Despite that i have already reported to the police, my network and to insurance company(themselfs) they didnt care at all. They make me feel like a criminal asking ng me to call EE and get from them email or letter confirmation that they cant locate IMEI number. But the t&cs of content insurance specifically asking to : report to the police, report to insurer, report to network provider which I did all of that. It is not my concern that noone can locate IMEI number from my lost phone, and it shouldnt be my problem either. I have raised a claim as we agreed for when signing a contract with legal and general. And now this agent told me not to call that often. Why we are paying for the service to hear this kind of response, to make us feel like bad people, end of the day we want to feel that someone has our back incase something happen as its what we are paying for. So we are waiting for the decision of the claim, as apparently a special team is working on it now. I will update a review once claim is processed.Ah and forgot to add that we also provided proof of ownership of items which was receipt of purchase, photos of the original box and photos of my daughter holding another item that been lost. OK so that's the second part of the review. Legal and General has handed over my claim to Ryan Direct Group Investigation Services. Ohh well now we really feel like banditos Called RDG and spoke to a very nice lady who explained ed me everything and scheduled an interview( all of that for lost phone) anyway that is what I call customer service very polite, not mean very professional and to the point. Looking forward for an interview. But definitely not looking forward to speak again with Legal and General staff. I think that's all for now. Further update to follow after the meeting next week.