Terrible company, call handlers are incompetent. I have spoken to 3 "customer service" representatives and it would appear their goal is to wind you up then tell you to calm down. They each provided me with incorrect information and seemed unable to do their jobs. I have raised a complaint but I would stay away from this company in future and warn others to do the same. Londiwe & Philisiwe would benefit from being pulled out of their current customer facing roles to receive further training so they can do their job competently. As for Gareth, I would suggest he is pulled from his current role and never return to customer services, his smugness whilst being wrong is borderline hilarious.