I applied to take my pension on the 8th August to date Monday 13th November I have still not received it. I have now spent 9.5 hours on phone calls to and from them. They've lost my pension within their system so they say. They've even tried to say it was my fault. Then on the 2nd November I received my twenty five tax free amount. On Saturday 11th I received six letters quoting the wrong amounts paid and different reference numbers allocated to the same account number. I sent a very long email and received yet another call from them, the guy said he had seen my email and wanted to update me on what was happening but it was clear he hadn't bothered to read it. He then said he would call me on Friday, today is Monday 13 November how much longer do they need. These delays have cost me thousands of pounds yet they don't care. My advice to anyone is stay clear of this company. I can see at some point I'm going to have to take legal action in order to get this sorted out.