Contracted a travel insurance with them, they charged my card but never bothered to send the documentation. I had to call them twice before they told me that something went wrong so they would not take the money and I had to buy the insurance again. I took the precaution of using a different card. Days later, they charged both cards but cannot find that I contracted anything. I've had to call them an unrealistic amount of times, they do not follow up what they say they will do, they do not call back when they say they will, they use very sad excuses as "our system is down" and they are just not professional at all. I will have to go to the bank and ask for a chargeback to get the money back. L&G is a joke.