One of our chimney pots was blown off in high winds in February and a surveyor from Building Validation Solutions (BVS), who are a branch of Legal & General, came out to assess and value the replacement job. He offered us a cash settlement sum. We then obtained our own quotes and two of the quotes came back at double the amount that BVS had offered us. We therefore had to accept their preferred contractor. Their contractor fitted a chimney pot that was half the height of the original one that was there, it also didn't match the three other remaining chimney pots. I was concerned about the draw ability of the lowered pot and the possibility of fumes being blown back down the chimney. BVS were awful to deal with, Alisha, our appointed person was arrogant and could not care less about our concerns. Their building contractor was also dismissive. It has taken 5 months from first being contacted by their contractor up until now and the scaffolding is still standing 6 weeks after completion of the job. I wish we had taken the money that was offered and paid the difference to employ a reputable contractor instead of having to use the one supplied by Legal & General via BVS.