No option for 0 stars Poor poor service and an embarrassment and complete shambles of an insurance company, I inserted a claim back in February 2024 for income protection which was recommended to me when I got my mortgage back in 2018 I have been signed off work since September 23 due to ill health and incapacity to work. I have supplied all recommended documents and you have received all the necessary documents to support my claim...........however your contacting my gp for further information for medical information prior to when I took your "recommended" policy out which has therefore put my claim at risk and has been declined! I've been paying the policy £15.96 every month for this policy and I'm not seeing any benefit from it!!! I have a dependent under 18 with no income at the moment as I'm currently attending acute day service due to my ill health and you as a company aren't helping with my recovery at all!!! Your quite happy to phone my gp for a duty of care consultation but you clearly don't care one bit at all! Your quite happy to take my money monthly knowing I don't have an income that I can't pay my bills. When asked about to your colleagues what if they were in my situation they couldn't comment like they don't have a sense of care at all or empathy. It's not just one person handling the case it's multiple people which doesn't make sense at all! I will be seeking legal advice and speaking to the insurance ombudsman regarding this matter and you as a company and employees should be ashamed quite happy to pass the blame so on and so forth don't know how you all sleep at night!!!! Because I know dam sure I don't sleep. Holly in your clinical team rings me for an update and asks the relevant details and updates but if I don't answer it will impact my claim.....it seems this has already been impacted by your inconsistent unprofessional manner and day to day running!! I've already put a complaint in and have been informed this can take up to 8 weeks which is absolutely disgusting!! Oh and to add to this a decision was made on the update portal on Friday 5th July no email notification or phone call, I had to take this upon myself and ring up to be informed its been declined and to be told the person who has been dealing with the case has gone home.....hmmmm this sounds to me very unprofessional and not a care in the world. I will be making further complaints and making everyone fully aware what you have done and are doing not individually but as a whole company.