I am about to engage in my second dispute with this scam of a company. First, my dad took out life policies on himself and my mother. When he died, they paid out. However, they forced annual increases on my mother, which she could not afford and would not change it ad they would only speak with policy holder, who was dead, they should know as they had paid out on it. It eventually went to ombudsman who ruled in our favour. Now, 5 days ago, my mother died. They still have the policy in my father's name, didn't after the ombudsman intervention. They are refusing to even speak to me. Or even confirm with undertakers finds are there until I complete and they are satisfied with a claims form. Which 4 days later, I am still waiting to be emailed to me. Meanwhile, the undertakers require a deposit, which we do not have, before confirming funeral. Honestly, stay well clear of legal and general