I dropped my iphone 7 in the sink on fri 10th March 2017 and it stopped working the next day. I called Legal and general on the sunday and was told i would get a call back within 24hours. I hadnt heard anything on Monday so i called them back on the tuesday to be told how sorry they were that i hadnt had a call back. I went through what happened again and my claim was put through to the rapid claims department. I was called the following day to be told my claim was all processed and i would receive a cheque (minus the excess) through the post in the next 5-7 days and they would collect my broken phone whenever suited me by courier. I got it picked up from my work place and received my cheque on the Monday. All very professional and very easy to deal and chat to. Maybe my claim was very simple but i was expecting to be faced with a lot of challenges given these reviews but i didnt at all.