I never write reviews but I have in this cause because L&G really deserve a good one, they have been helpful and simple all the way through. From our initial quote - where everything I queried was explained clearly, to taking out the insurance and then processing our first claim. I didn't think we'd have to claim as early on in the policy as we did but when we had to it was easy and quick. I completed the claim form that we were sent when we took out the insurance, dropped it into my vet and the funds were credited to my account not long after. I didn't have to do any chasing up at all. Lovely customer service team and easy to follow processes. :)