I have been trying for 2 weeks to contact legal and general with follow up information for a claim. I have been unable to get through and have been left waiting for hours with a repeated message that 'someone will be with you shortly'. This is NOT the case. It is impossible to speak get through and speak to anyone and my phone bill just keeps running up. This is not customer service. Having an inadequate customer service that prevents and blocks customers from discussing their policy is not only extremely poor and unprofessional but is extremely stressful and distressing. I notice others are having similar experiences and nothing has been rectified. I have even tried to get through by selecting another option on the phone but again, no one answers and I just watch the minutes and hours tick by. Shoddy service.