My son smashed our window with a football on the 8th of October. It’s a big window and therefore quite expensive so we called L&G immediately to place a claim. As it was a Sunday I was told I’d get a call back the next morning . No call came, so the following afternoon I called them (at least 30 min waiting time every call) and a rude man took the details, said they would get a company Martindale to call about a date to verify claim. I then received a call from martindale saying they couldn’t come out until the following Tuesday the 17th! For a smashed window! Supposedly because we are so far away from where they’re based. This was ridiculous so I called a local company and asked them to quote me on the window. Once they came out and quoted, I spent another 30 mins on hold with L&G asking if they’d accept that validation instead. I was told yes, get them to email it in and that’d be fine. So the local company emailed them and I called Martindale and cancelled their visit. This was Tuesday the 10th. On Thursday the 12th I called L&G to see what was happening to be told they didn’t receive any emails from the local company (which they did as the local company have confirmation emails) but it didn’t matter as Martindale were needed to validate and they can’t use another company. I was nearly in tears explaining I’d cancelled them as I was told we didn’t need them, and now we’d need to wait even longer for someone to validate. I was told to email Martindale pics of the window as well as the local company’s quote and see if they can validate through email instead. I’d supposedly receive a reply that day. I did all that immediately. Today is the 24th Oct. I have had no word from the insurance company or Martindale. I am still left with a smashed window 17 days after initial claim and not one person has been out to even validate this claim yet. Absolute joke of a company. I spent another 30 mins on the phone today to cancel my claim as we can’t go on any longer with a smashed window so we are having to pay it all ourselves, and to put in a complaint. I was told by a lady she’d look into it and call me back to go forward with the complaint. I did not receive a call back.