Did not have a problem with them on my first life insurance policy until they decided to charge me twice when I moved home and thus amended my policy. Not only did they charge me twice for the month I moved home in November, they charged twice (both current and old policy) in the month of December. To my knowledge I thought to give them the benefit of the doubt, that this was an honest mistake on their behalf which they would own up to and resolve... I was wrong. Having received two responses from them I am yet to get an apology nor an appropriate resolution. I was informed by customer services that they are right to charge me twice for entire month of November because I was in the old policy for 3 days and charged me for the entire month on the new policy. They conveniently ignored the December double charge in that response where I had 0 days on the old policy. I have not been ripped off like this before. Judging by how customer services have provided such poor reasons behind the double charge and providing an inadequate response, subsequently yet to get an apology, if the next response from them is insufficient my colleagues who have accounts with L&G and I are cancelling our policies with immediate effect and will not deal with them again