They’ve just changed to in house pet claims management after using an outsourced firm for the 3 years I have been claiming for my dogs chronic illness. Previously, they kept me fully up to speed by email as the claim was processed. Now, I’ve had almost nothing from them, nearly 8 weeks after I filed the claim. They told me they needed the full medical history for my dog, only after I had phoned them, 6 weeks after I filed the claim. Despite the fact they have been in possession of that history for over a week , they still have not confirmed they are processing the claim . I’ve sent numerous emails , two registered letters, three phone calls and got nowhere. Even a supervisor, who promised to call me back has never done so 10 days after I spoke to her. Do not touch these clowns with a barge pole!