Appalling service when reporting my freezer defrosting when we were on holiday due to trip out switch problem. Possibly due to thunderstorms following hot spell when electric went off in street. Classed as lack of maintenance issue in a new bungalow with good quality fuse box. Rude girl that was incensed that I should think of making a claim. Never had customer service like it. We are pensioners and have insurance with them for 20 years. Sent photos. We are insured up to £1000 of food and after man agreed we should order a new freezer ( rancid after 2 weeks approx) want receipts for every food store we shop in. I have receipts for all deliveries thank goodness. Non for daily shopping. Fridge rejected due to neglect of maintenance of electricity!!! How do you maintain a perfectly efficient electricity service. Tried to use their complaint service and guess what. It does not work online, Really aggressive reply from clerk who I can only suspect was the person who took my first call.