These people should be investigated by the FCA..... Avoid at ALL COST... Please look at these reviews it speaks volumes. We renewed our insurance with these people early this year. In summery when we went to make a small claim (1st one ever) they told us we had No insurance at all and did not renew! We had to show evidence from our bank and it took days to sort it out and calculated over 3.5 hours in phone calls. In the interim period we could not make a claim. After numerous calls from our end and repeating ourselves to various departments eventually they reinstated our policy. THEN to top it all when we went to make a claim they refused to honor it. Now we are cancelling everything and starting again with someone else reputable. Please don't use these people they should be investigated by the FCA.