Absolute diabolical company. Not worth the names it’s given. They will take your loved ones money without a problem whilst they’re alive. But you may as well forget about trying to claim after your love one has died. Instead of paying a monthly direct debit to legal and general, you should set fire to your money each month as it’s as good as. Not only is it 6 months since we started a claim for the £10,000 insurance policy which my Nan took out to cover her funeral costs. Today they have decided that they will not be paying out. Over the last 6 months, I had to contact them to chase Over 200 times, I’ve spent hours gathering all the information they required, I've had to chase GP for evidence as legal and general are not in any hurry and will do everything the can to delay the process. Not an ounce of empathy or compassion for the loved one you have just lost. Please please please think twice before taking a policy out with this company. Once you’re gone your family will face months of upset and stress to be told that they’re not paying out. Our case will be on the hands of our solicitor first thing Monday morning. And legal and general please spare me the automated reply in relation to this review. I will not be emailing you, you may have gotten away with it a thousand times before, but this time you won’t be so lucky. I’m sure we will be speaking to you very soon.