Dreadful experience simply trying to renew my claim. The online renewal did not work...it kept asking me to provide a valid post code and reference number, so since the post code was correct, the reference number was incorrect. When I tried to renew on the phone, after suffering a lecture on how much better and quicker it would be to renew online, I was directed to the auto-renewal, and because the reference number was incorrect, it didn't work. I attempted to get through again, made a mistake and had to endure the speech on auto-renewal twice more. Eventually, I got into the operator queue..."Thanks for holding on, we ARE on our way to help" is all I have got for the past 15 minutes. Yeah, right. Still waiting, and wondering whether to just cancel rather than renew. 20 minutes later: OK, easy decision, I will cancel.