Avoid!! Avoid!!! Avoid!!!!!! Have a leak in a roof valley which has caused water damage inside my home and brought the bathroom ceiling down. Made a claim online and was promised a call back between 5 pm and 8 pm the next day. I finished work early to make sure I was available. The call never came so I had to contact them again. Refused the claim because "there has not been enough rain to meet their criteria". I live in Doncaster, look at the news! This is the first claim I have ever made from any insurance company after being a home owner for over 30 years. To be told there has not been enough rain when parts of the town and village i live in are under water is scandalous.