I reached retirement age over a month ago, and L&G had committed to paying my pension at the beginning of each month (so January). When no money appeared, I called them, and they said they hadn’t received the requisite information yet from the previous company. I called the latter, and they said this was because L&G had given them incorrect details concerning me (date of birth etc). L&G admitted this, but would not do anything to speed the processing of my pension up, instead adopting a broken record approach of repeatedly telling me that it would be 14-20 working days (ie up to a month) before I got my first payment. When I ask them questions, they ignore them; the previous company tells me L&G have STILL not re-submitted their request; L&G state (with a total absence of shame) that it will take up to a month after they get the information before I get paid anything, so TWO MONTHS since my pension should have started. I am in despair over this, feel that L&G are treating me with contempt, and strongly recommend that anyone reading this goes elsewhere. Just look at these reviews – NEARLY A QUARTER of reviewers rate them as bad!!