The length of time you have to wait for a claim to be settled is appalling. I have 3 claims outstanding and despite sending several copies of the paperwork they are still saying they have not received them. I have written several letters of complaint and their responses fail to address the issue on each occasion. Also offered cheque as compensation but length of travel to a bank - in access of 40 miles makes it an empty gesture. Absolutely dreadful customer service.Now saying claims will be settled in 4-6 weeks due to the current crisis but problems flagged to them long before this occurred.I have contacted the Ombudsman.