Shocking I ordered a bouquet Prosecco and chocolates for a family members 40th. They were not delivered when I contacted M and S the best they could was refund the money. They said they they couldn’t contact the carrier due to Covid!! Email or phone do not involve exposure to Covid!! When I asked for number/ email they said they didn’t have one. I asked well if your carrier lets you down how do you contact them ‘ I don’t know’was the response. Absolutely disgusting customer service and I shall never use this service again and will be telling all my friends.