Flowers never arrived although courier tracking said "in transit". Was told I would be text with updates on delivery but that didn't happen. M&S customer service telephone service was worse than useless. No empathy. Just refund or redelivery. No offer of small credit for inconvenience for another purchase/delivery etc. Just reading from a text book and felt they weren't listening to me at all. Order was for friend who needed support on that particular day so redelivery was not an option and a little something towards another order would have been nice. Just felt that M&S could not care less which is incredulous in this current climate. Expected more from M&S and will not use again. Zero stars from me!!