Order ref 301, 0018155 2885415 Dear M & S Flowers were arranged for delivered to our friends, on the 2/01/2021. Our order gave M & S a long lead in time to ensure that the flowers would be delivered on the arranged date 2/01/21 as per order, we received a confirmation on the morning of the 2/01/21 that our order would be delivered on Saturday 2nd Jan 21, but was not delivered until fourth January 2012. Having received conformation for M & S that our order would be delivered on the 2nd January as planned we had asked our friends to remain in for the delivery, which added to their disappointment, and most certainly resulted on disappointment on our behalf. There may be some types of goods where two days extra in transit make little difference, but in my opinion, it is not the case with a flower arrangement. I have been disappointed with the level of service received from M & S and the fact that there was no correspondence from you to indicate any form of delay with our order. It may have been understandable if we had left it until the last minute to place our order, but the fact is our order was place well before Christmas yours