I ordered the Valentines Day ‘special’ comprising of the Spring Rose Abundance Bouquet and bottle of Prosecco - at £27, with the 10% discount, including delivery, it seemed like good value. The order was delivered on time and all appeared perfect - until I opened the box. The address label had been attached in an upside down position, meaning that the bouquet was upside down, presumably since leaving the warehouse, with the bottle of Prosecco (wrapped in bubble wrap) loose in the box and pressing down and against the bouquet. All of the roses were thus squashed and each flower head looked like they were days old, almost dead, rather than fresh and looking like they’d last at least 7 days. Two red rose heads were snapped off and a number of stems were bent and kinked. They looked absolutely dreadful and I was truly embarrassed to gift them to my wife. Bless her, my wife was completely understanding, even half-amused by the shambolic state of the flowers, but that, obviously, is not the point: a loving gesture, planned in good time, looked more like a last minute theft of manky petrol station flowers from a roadside railings. Oh and the final insult added to injury? Someone at the M&S warehouse is unable to count: there were 10 white (read grubby brown) roses and 10 red roses (with two headless stems) but only 9 (wilting) pink roses. The only upsides were that M&S customer services promptly offered a refund or new delivery without wanting to see the photographic evidence of the rubbish flowers (I took the refund - I’ll not order flowers from them again so long as I have a hole in my backside) and, to be fair, the Prosecco was lovely with dinner (and not bad value at £9, after the aforementioned discount). I cannot recommend avoiding M&S flowers enough.