My mother took out the flower subscription for my Christmas present. She thought it would be a good way to spread the cost of a present and I loved the idea of receiving flowers each month. The experience, however has been really poor and I strongly advise people not to be lured into the promises made. In short, money has been taken regularly, once even twice in the same month; flowers have failed to be delivered; and the customer service has been extremely poor. What should have been a lovely experience, in reality has been extremely disappointing. Hours have been spent on the phone with people who were ill equipped to deal with the subscription service. My advice is not to use M&S for flowers but contact a local florist.