Have just received Fairtrade Rose and Alstromeria boxed flowers. No idea who they’re from. Rang the Flower Shop number to hear recorded message “ we are unable to give information about where order is from. Try ringing friends and family to find out who sent them”. Can you seriously recommend that? I eventually spoke to someone but interestingly, got cut off. I’d opted for a call back, to discuss service. This hasn’t happened. Sad and drooping blooms. Not good enough when customers have ordered and paid in good faith. Very poor service. This is the THIRD time I’ve been sent M and S flowers without message card. No, I’m not ringing round embarrassing people to discover who sent them. What shocking advice! Shame on you, M and S! My advice: DON’T USE M and S ONLINE.