Received bouquet today. Thought it was a box of wine because it was in a large Laithwaites Box. Inside the flowers were wavering around and in an inverted Yodel bag, so looked plain black but when turned "inside" out it was green with Yodel all over it. Stick on address label was so sticky could not get it off to see who it was from and then it ripped. Care instructions sopping wet. Some heads of roses had broken off. Roses were fully opened when they said they were in bud. Why people order from M and S I do not know. Try Bloom and Wild or any of the hundreds of other companies who seem to manage to do what they are paid to do. I tried phoning but 5 mins of answering automated service got me through to a line that said I would have to wait 15 minutes. My daughter would be livid if I told her but she clearly deserves a FULL refund. I also question; Where did those flowers come from M and S or Yodel. Beats me. Disgraceful.