Found a box containing a squashed bouquet of flowers on my doorstep on Mother's Day. Instead of being thrilled that my daughter had arranged to have these delivered to me at a time when we are not allowed to be together, I found that I was deeply disappointed and very angry with M&S who are making a huge profit out of what was a sub-standard gift. The flowers were drooping, broken and half dead. They looked like they hadn't seen water for days. It stated on the enclosed literature that any chrysanthemums would arrive in protective netting. There was no such thing! I wanted to e-mail to express my disappointment but there was no contact e-mail and couldn't get through by telephone without hanging on the line for ever! Shame on you M&S. I won't be shopping there anytime soon.