Huge box arrived on M Day contained small dull sparse bouquet, greenery half dead, roses all brown outer petals did remove as instructed but all others went brown too, no gift card, 2 boxes stuffed with black paper and polystyrene type Pellets containing small afternoon tea items, cheap slab lemon cake, tiny shortbread, nice small chocolates, jam and pretty tea caddy. The profit must be be huge for them but a huge disappointment for a mother who’s relative spent a lot of hard earned money as we haven’t seen each other for nearly a year. Shame on M and S when it could have done so much better. Ie. Better brighter flowers, individual decorated cake and pretty decorated box......didn’t need two to recycle. I don’t want to tell her how dreadful it was as much thought went into it and presumably a high price.