Could I add to the deluge of complaints regarding your flower delivery service. A few months ago, I sent a bouquet to a friend to thank her for her help and kindness. This was to be a lovely surprise. However, no gift card and message from myself was attached to the delivered flowers. This completely messed up the gesture. My friend was too embarrassed to ask around to determine who might have sent these flowers and in the end, I eventually had to ring and ask her if she'd received them. Today, I've received a box of flowers - again with no clue as to who they've come from. Now I'm left in the embarrassing situation of being reluctant to ask any possible sources. The sender will be expecting me to be delighted and ring to thank them for the flowers. I am delighted with their kind thoughts. As has been the experience with other complainants, two of the stems of flowers look completely unrevivable. I won't be using M & S flower delivery again and shall advise my friends not to either.