I received flowers from marks and Spencer for my birthday and to be honest I was not impressed. Firstly the box arrived drenched in water. Flowers half broken, or droopy. There was no card and my friend asked for a card to be included. I had no idea who they were from And had to ask around until finally my friend asked me if I had received the flowers. I felt bad as I hadn’t called to say Thankyou. I told them there was no card, they replied I requested one. I checked the website too and over priced especially how I had received them. I received four other bunches from four other stores. A week later the three are still fresh marks and Spencer one finished in the rubbish. I would not use your floristry department ever. I was highly disappointed .