I was sent M&S flowers. Although the display was beautiful, it arrived damaged having been delivered by Yodel. Despite the box clearly being marked, flowers, handle with care, the package was badly damaged, the floral display upset in the box, it's water lost thus damaging the floral gift box And exterior box, and the flowers tipped up damaging some of the blooms. When you phoned customer services, was offered a refund to the sender which I declined, not wishing to disappoint or upset her, or a replacement. The actual bouquet which I had been sent was no longer available, so I felt my only option was to lodge a complaint but with no constructive resolution. I expressed my view that the quality and high standard expected by M&S was being tarnished by their use of Yodel for delivery. I was told it was an on going problem with many complaints going back years. One begs the question, why are they still using Yodel. On the strength of this experience, I would not send flowers from M&S. Very disappointing both, the damaged display and the lack of sufficient resolution. Very poor.