I would never order flowers from M & S, if you have to because of distance I suggest you tell the recipient to take a photograph so you can see them, awkward situation when one receives flowers (as I did) how can you complain. I complained to M & S and got even more upset with a rude customer care person and wasted over 30 minutes on phone. I wanted Marks to know so they could tell supplier. They stunk, wilted going brown, against the much cheaper flowers also from Marks was no comparison. I still like M & S flowers I felt the suppliers did not do the best for the company name in this instance. I do have photographs