I ordered a rose bouquet with champagne for my in-laws to help celebrate their 60th wedding anniversary. They got the flowers but not our gift message or the champagne which was out of stock. Why wasn't I informed so I could change the order and why wasn't the message sent as they had no idea we sent them? Very poor service. We got a refund for the gift but it's not about the money. The poor service completely ruined for us a surprise gift to help them celebrate their Diamond Anniversary which is rare these days. They got their card from the Queen but not our champagne.