My daughter has just come out of hospital with COVID so I thought I would surprise her with some flowers. I chose M&S as I thought they would be good. I ordered some yellow roses and added some sweets and a candle. The flowers arrived in a box and we’re not what you would expect, the sweets were there but no candle. I called them and was on the phone for over15 minutes where they called the courier who said the had delivered everything. I assured her this was not the case and she agreed to refund the cost of the candle. I said I was not happy so she conceded to give me a 10 pound voucher. I was extremely upset as what should have been a special gesture was completely ruined by M&S and their couriers. DO NOT BOTHER!