Flowers ordered for our friends Pearl anniversary, due to arrive today. We checked with our friends this afternoon and flowers had not arrived. Looked through the order that said flowers could arrive up to 6pm. Flowers arrived at 6.45pm, when the driver was asked why they were late he just said it was nothing to do with him. Our friends rang to say the flowers were not in water so quite dried out having spent 12 hours on the van. Very very poor, when we contacted M and S they said they could send other flowers, absolutely pointless as the anniversary is now passed. We have used M and S many times for flowers ……. Never again!