I ordered from M&S believing the flowers would be good (worrying about other online order/deliveries) & that with all their years of experience they'd be delivered on time. How wrong I was!! After receiving a despatch confirmation saying 'your orders on its way' just yesterday, today when the flowers are due to be delivered, I get an email apologising saying they won't be delivered until tomorrow! I'm at work so didn't pick up their 3pm email until after 6pm, too late to make alternative arrangements. The flowers were for my mother-in-law. We recently lost Dad & it's her first anniversary, their 58th Wedding Anniversary, without him. We live in Cornwall some 5 hours away. We can't be with her, can't give her a hug, flowers were at least marking our love & concern on a very difficult day. Tomorrow is no good! I ordered in advance, last week for TODAY!! I am so upset & so angry!