I'm so upset. I ordered Red Christmas Wonderland flowers for my mother-in-law for Christmas. The photo showed a really pretty bunch with roses and pine cones. What arrived was a couple of carnations in bad condition and some bedraggled foliage. No sign of the Christmas message I had included. I tried a live web chat with Lyle, said I didn't want a refund but more flowers of decent quality sent and after a long wait he said he couldn't help me. Gave me a refund, which I specifically asked him not to do. It's too late for me to reorder before Christmas. I trusted M&S and they have completely let me down. Really, really bad.