I had a big box of surprise flowers delivered from M&S (from a friend) but when I opened it any element of surprise or excitement quickly evaporated. It was a coire reindeer but the box was just full of peat plant bedding material. No peat was in the saddle area of the reindeer - it was all tipped out completely in the box. The boxes of chocolates were covered in peat, and the cyclamen and ivy were trashed with all the peat in the bottom of the box. The two pieces of air inflated padding were also damaged. One (2 piece) was smashed & the other OK. Clearly the box had gone end over end probably several times. Worse I rang M&S customer care & waited 20 minutes only to be answered by a man who clearly had no customer care gene in his makeup. Oh - we will will send you another - it should be here 'tomorrow' - and I can see the pink fairies flying over the horizon. Still waiting. Never ever buy any flowers from M&S.